Train service well under par

November 16, 2016

The Melbourne-to-Albury train service is still the least reliable in Victoria.

The latest train performance results published by Public Transport Victoria show that only 90.3per cent of services were delivered in October compared with a statewide average of 96.7 per cent.

Two train services, Warrnambool and Bairnsdale, recorded 100per cent reliability.

Just as disappointing is the report on services being on time, with the Albury service rating a poor 67.3 per cent with just Warrnambool reporting a worse service at 61.1.

The state average for the month was 87.4 per cent.

In the past 12 months the Albury service has only performed at or above the state average for two months, the holiday period of January and February of this year.

V/Line spokesperson Catalina Filip responded to The Ensign’s request for an interview by providing a statement which said: ‘‘Providing a reliable train service is one of our commitments to customers, and it is the focus for every member of the V/Line team.

‘‘V/Line is dedicated to making sure our customers get to where they need to go, on time.’’

The statement included the following ‘‘background’’ information:

●A range of rolling stock faults has caused Albury line reliability in October to dip to 90.3 per cent.

●Of the 186 scheduled Albury trains, 18 were replaced by coach services during October.

●The Victorian Government has announced an additional carriage set for the Albury line as part of the 2016-17 State Budget.

The new train will be in operation in the first half of 2017 and will assist with improving the reliability of train services on the Albury line.

●On-time performance on the Albury line dipped to 67.3 per cent in October.

●There were 55 reported delays on the Albury line in October, of which 47 were attributed to speed restrictions on the track, which is managed by the Australian Rail Track Corporation.

Due to the condition of the track, V/Line trains are required to operate at slower speeds to ensure the safety and comfort of staff and customers.

●Reasons for the other eight delays included signal faults, the late running of a freight train and police operations.

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